Support
We read everything. Expect a reply within a couple of days.
Need help, found a bug, or have an idea? Email netgainspb@gmail.com and include your app version (shown at the bottom of the Profile tab).
Frequently asked
How do I get the app?
PickleFlow is currently in TestFlight beta on iOS, with the App Store release on the way. Email us if you would like an invite.
How do I change my reminder time?
Profile tab, turn on Daily reminder, then use the arrows under the toggle to pick your time.
How do I turn off the voice or the vibrations?
Both live on the Profile tab: the Coach voice toggle and the Haptics toggle.
Where is my data stored?
On your device. PickleFlow has no server accounts, so your logs, scores, and profile never leave your phone. See the Privacy Policy for the full picture.
How does the Apple Health connection work?
After your first completed breathing session, iOS asks for permission once. From then on, completed sessions save as mindful minutes. You can manage access anytime in the Health app.
Visualization sessions will not play?
Guided sessions stream over the internet, so they need a connection. If a session stalls, check your signal and try again.
How do I delete my account and data?
Profile tab, then Delete my account and erase all data. Tap it twice to confirm. This wipes everything on the device and cannot be undone.
I saw double or my eyes hurt during a drill. Is that normal?
Brief effort is normal, pain is not. Stop the drill. If double vision, eye pain, or blur persists, see an eye care professional. The drills are performance warm-ups, not therapy or treatment.